We exclusively ship within the European Union, including countries like Austria, Belgium, France, Germany, Hungary, Italy, Spain, Sweden, and more. Certain provinces or regions, such as Asturias or Balears, are excluded from our shipping areas.

For further details on shipping visit our Shipping Policy.

Yes, we offer complimentary shipping on orders over €200. There are no customs duties for EU orders.

Orders typically take 5 to 14 business days for delivery. For custom and "made-to-order" items, delivery can take up to 2 to 5 weeks depending on the specific product.

Yes, once your order has been dispatched, you’ll receive an email with a tracking number so you can monitor your order’s journey.

Once your order is submitted, it cannot be modified or canceled. However, if your order has not yet been processed, please contact us at shop@cozie-interior.com to inquire about cancellation. Some items cannot be canceled once production has started.

For further details on visit our Return and Refund Policy.

Yes, for hygiene and security reasons, custom orders, hygiene-sensitive items, beauty items, and area rugs cannot be returned or exchanged.

We offer a 14-day return and exchange policy from the date you receive your order.

To be eligible for a return, items must be unused, undamaged, in original packaging (including accessories), and in resellable condition.

Returns and exchanges are at the customer's expense unless the product is faulty or incorrectly delivered. We recommend using tracked shipping for returns to ensure safe delivery.

If you receive a faulty or damaged item, please contact us immediately at shop@cozie-interior.com. Include clear photos of the item, packaging, and shipping label. We’ll assist you with the return or exchange process.

Refunds are processed within 7 business days after we receive your returned item(s). You’ll receive your refund within 30 days, depending on your payment provider's policy.