How long will it take to receive my order?

Shipping typically takes 5 to 14 business days. For custom and made-to-order products, including the execution process, delivery can take up to 2 to 5 weeks, depending on the specific item. Affected products will have this information clearly indicated above the product description and on the product page.

How to track my order?

Please track your order at our "Track your oder" page.

I never got my order, what to do?

Please make sure you tracked your order from our "Track your order" page. Or call contact us at shop@cozie-interior.com.

How long is the order processing time?

Once your order is placed, it will be processed within 1-2 business days. You’ll receive an email confirmation with your order details and tracking information once your package is on its way.

What should I do if my order is damged?

If you notice any visible damage to the parcel (e.g., dents, holes in the boxes, or cuts in the packaging), ask the courier immediately to note this on the delivery receipt or request a damage report. Be sure to take photos or videos of the damaged packaging as evidence.After receiving your shipment, thoroughly inspect the products within 3 days for any damage. If you discover any broken or damaged goods, please take the following photos:The main carton or distribution box with the shipping label clearly visibleThe inner packaging (including any filling materials inside the box)The outside and inside of the product box, including the filling materialsThe damaged product(s)Send these photos, along with your order number, to shop@cozie-interior.com. Please do not dispose of the damaged product(s) or packaging, as the courier may request further inspection.

Where do you ship from?

We ship directly from our high-value suppliers and manufacturers located across Europe. Each product is carefully handled and shipped from the appropriate warehouse to ensure the highest quality and craftsmanship, while minimizing the chance of damage during transit.Note: This means that orders may arrive in separate packages depending on the products in your order.

What is your return policy?

For information about returns and refunds, please refer to our Return and Refund Policy.

How long will it take to receive a refund for my return?

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This verification normally takes about 7 days.The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.Your account should be credited within a maximum of 30 days from the date of refund and depending on the refund policy of the payment tool used.

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Nyitvatartás
Hétfő – Péntek, 10:00 – 16:00
Email
shop@cozie-interior.com